Shipping Policy

 

Order Processing

Processing Time

• All orders are processed within 1-2 business days after payment confirmation.
• You will receive an order confirmation email once your order is processed.
• Business days are Monday through Friday, excluding national holidays.

Order Tracking

• A tracking number will be provided via email once your order ships.
• You can track your order status on our website using your order number.

Delivery Information

Delivery Timeframes

• Standard delivery across Pakistan: 3-5 business days.
• Urban areas: Typically 3-4 business days.
• Remote areas: May require 5-7 business days.
• Delivery times are estimates and may vary based on location.

Shipping Coverage

• We deliver to all major cities and areas across Pakistan.
• Some remote locations may require additional delivery time.
• If your area is not serviceable, we will notify you promptly.

Shipping Charges

• Flat rate shipping charges apply to all orders.
• Shipping fees are calculated at checkout.
• Additional charges may apply for remote areas.

Delivery Guidelines

Address Accuracy

• Please ensure your shipping address is complete and accurate.
• Include any relevant landmarks or delivery instructions.
• Incorrect addresses may result in delivery delays or additional charges.

Receipt of Orders

• Someone must be available at the delivery address to receive the package.
• Valid ID may be required for high-value items.
• Multiple delivery attempts will be made if needed.

Delivery Issues

Damaged Shipments

• Inspect your package upon delivery.
• Report any damage within 48 hours of receipt.
• Take photos of damaged items for documentation.
• Contact our customer service with your order number and photos.

Delayed Shipments

• If your order exceeds the estimated delivery time.
• Contact us within 48 hours of the expected delivery date.
• Provide your order number for tracking assistance.

Lost Shipments

• Orders not received within 7 business days will be investigated.
• We will track the package with our shipping partners.
• Resolution or refund will be provided based on investigation.

Contact Information

For any shipping-related queries or concerns:

• Email: info@myparwaz.com
• Website: https://myparwaz.com
• Response Time: Within 24 hours on business days.

Peak Seasons and Special Circumstances

Holiday Season

• Extended processing times may apply during peak seasons.
• Additional delivery days may be required during holidays.
• We will communicate any anticipated delays.

Force Majeure

• Delivery times may be affected by circumstances beyond our control.
• This includes weather conditions, natural disasters, or civil unrest.
• We will keep you informed of any such delays.

Policy Updates

We reserve the right to modify this shipping policy at any time. Changes will be effective immediately upon posting to our website.